There are no more problems in our organization. Only challenges or opportunities. Problems are negativity and the solution is usually to get rid of them. Instead take some time to learn from whatever is going on and improve. Offer solutions and ideas instead of marinating on the issue. I talked with our Innovation Team about this constantly, that we are problem-solvers, we provide solutions — and we were not going to settle on complaints and issues unless someone wanted to figure out how to address it, creatively and constructively.
Excuses happen when things are not going so well. It’s a defense mechanism. How many organizations do you know that give an excuse for how and why they do what they do? Take Responsibility. Address the hard truth about performance and effectiveness. If one approach is not working then try a different approach. I read once how Michael Dell empowers his employees to take risks and if the venture fails or not working out as expected the leader had to know when to pull the plug. That’s it. We are all going to mess up, our ideas do not always work — we’re human. Just don’t expect to clean a mess up by pouring more stuff on top of it or even worse make excuses for why it is not effective.
I hear this at least once a week. They said… Usually they is one person who decides that they are representing a whole group of people. How many times are we guilty of building a case and adding a few extra people? Stop giving power to they. If you have something to say, say it directly to the person who can do something about it. Matthew 18:15 says something about that.
We recently listened to The Speed of Trust by Stephen Covey. Every team and organization must operate in a culture of trust. Without it your cost will go up and speed will go down. Trust is simply “Character + Competence”. To have trust you must be able to communicate directly with one another. To kill trust, do just the opposite: don’t communicate directly others, just complain or gossip to everyone else — or keep “secrets”. Secrets are the not-so-silent trust killer. If you are going to solve problems or opportunities together you have to be willing to communicate openly and honestly.
Sorry, PET lovers. There not allowed here anymore.