Today marks a first. I registered online at Apple.com for the genius bar repair appointment. Seriously. The funny thing is I use to be one of “those people” who protested this process. I still kind of wish I could just walk on in and say “help please”, drop off my broken device and go run some other errands until I received a text or email that everything was all better.
So what processes do you wish you could ditch or are you at the point of adding new ones? If the end game is providing a better service then… fine, I’ll think about conforming.